Virus and malware removal in Sedona, for Mac and Windows.
Virus and malware removal in Sedona and the Verde Valley, at your home or office. Pop-ups that will not close, a browser that opens pages you did not choose, a computer that suddenly crawls, or a program you never installed: I find what is causing it, then remove it or start the computer fresh when that is the safer answer. Before anything is erased, your files are copied off and checked.
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Thomas Karl does every visit himself. Helping Sedona with technology since 2020. Sedona Tech Solutions LLC, founded 2025.
A virus, or a scam happening right now?
If someone had control of your screen, the mouse moved on its own, or you called a number from a pop-up, treat it as a scam first: turn the computer off and call your bank from the number on your card. The steps are on the page about what to do right now. Everything below is for the slower kind of trouble.
Not every pop-up is a virus, either. Some are website notifications that someone once clicked “Allow” on. Those are switched off in the browser’s settings, with nothing to remove.
What it usually looks like.
Windows that will not close, or a warning with a phone number on it. Never call that number: it is answered by the people who put it there.
Pages open that you did not choose, a new search page appears that you never set, or the toolbar has buttons you do not remember adding.
It was fine last month, and now it is slow, the fan runs hard while it sits idle, or programs you never installed start on their own.
Your accounts first, then the computer.
Accounts first. If email or banking was open on the computer, we secure those logins before anything else. A computer can always be fixed. A drained account can be gone for good.
Find what is running. I look at what starts with the computer and what has been installed, including remote-control programs. Those are often real, signed software that businesses use every day, which is why antivirus does not always flag them.
Clean it, or start fresh. I remove adware and unwanted browser add-ons and put the browser’s settings back. If I find a program that let someone else control the computer, the safer answer is to copy your files off, check them, and reinstall the system fresh, because a cleaned computer cannot be fully trusted afterwards. That is scoped and quoted with you before any of that work begins.
Your files stay yours. Before anything is erased, your files are copied off and checked. If you are worried about them, the data recovery page explains how that copy is made.
Macs too. Macs get unwanted software as well, such as adware and fake “cleaner” apps. They come off the same careful way.
What virus removal costs in Sedona
Virus and malware removal is billed at the standard $95 an hour on-site rate, first hour minimum. If the computer needs a full reinstall, that is scoped and quoted with you before any of that work begins.
Where we work: No travel charge in Sedona, Village of Oak Creek, Cornville, Cottonwood, Clarkdale, Camp Verde, Rimrock and Lake Montezuma. Flagstaff, Prescott and Prescott Valley by appointment, $60 trip charge.
Questions people ask first.
A pop-up says my computer is infected and gives a number to call. Should I call?
No. A pop-up with a phone number on it is part of a scam, not a fix for one. Close the browser, and if it will not close, turn the computer off. Then call someone you already trust.
How much does virus removal cost?
$95 an hour, first hour minimum. If the computer needs a full reinstall, that is scoped and quoted with you before any of that work begins.
What happens to my files?
If a reinstall is needed, your files are copied off and checked first, and only then is the computer erased.
Why didn't my antivirus catch it?
The remote-control programs used in these scams are often real, signed software that businesses use every day, so antivirus does not always flag them. That is why I look at what is installed and running, not only at what the antivirus reports.
Do you work on Macs?
Yes. Mac and Windows, desktops and laptops.
Remote-access scam help: someone got into your computer, and you need the steps for the first ten minutes.
Computer repair in Sedona: slow machines, laptops that will not start, Wi-Fi and printers, at your home or office.
Something on the computer you did not put there?
Call and describe what you see. I will tell you plainly whether it is a quick cleanup or a fresh start.