Patient tech help, in plain English.
Two halves, clearly named. Red Rock Tech Buddy is a free 24/7 AI help line you can text or call any time something feels off. Thomas is the person who comes to your home for the hands-on work with your phone, computer, TV and Wi-Fi. Call or text any hour, with any question. You are never bothering anyone; that is exactly what the line is for. No judgment. No jargon. Just help.
Meet Red Rock Buddy, and the real person behind him.
Red Rock Buddy answers the help line. Thomas comes to your home. Between the two of them, a straight answer is always within reach.
Red Rock Tech Buddy, the free 24/7 AI help line
Text or call with any tech question, or a message that looks suspicious, and Buddy answers on the spot. It costs nothing to ask, as often as you need, at any hour of the day or night. You are never bothering anyone.
Buddy is an AI assistant, not a live person. That is how the line can answer at any hour, free of charge. He speaks plain English, never asks for passwords or banking details, and Thomas reads every conversation.
Text Buddy, it’s freeThomas, the person who comes to you
When something needs hands-on attention, a new computer, a printer that will not behave, a lesson at your own kitchen table, Thomas comes to you, anywhere from Sedona to Camp Verde, and stays until it makes sense.
Most visits take one to two hours. Buddy can set up a visit for you, or you can book online and pick a time that is truly open.
Book a visit with ThomasIf it plugs in or connects, I’ve got you.
Phones, computers, laptops & Wi-Fi
iPhone, iPad and Android. Windows and Mac laptops and desktops repaired, sped up, or replaced and moved over. The box that makes your Wi-Fi, and why the TV in the back room keeps dropping it. New devices unboxed, moved over and taught until you are comfortable.
Scam cleanup & safety
Someone got remote access, or a pop-up talked you into a phone call. I contain it, remove their tools, change the passwords that matter, and go through your accounts with you. Emergency containment is a flat $149.
Data off a dead computer
The old tower will not start, and the photos are on it. I take the drive out, copy everything to a new drive or your new computer, and check it with you before anything is wiped. Quoted after a free look.
TVs, streaming & printers
Netflix, YouTube and the remote that has too many buttons. Printers that will not print, email that stopped, passwords nobody remembers. Video calls with the grandchildren, set up and practised.
Photos & backups
Every photo from every device gathered into one place, backed up automatically, and shared with family so one dropped phone never takes a lifetime with it.
Anything that “just stopped working”
Do not see your problem here? Text a photo of it to the Buddy line, (928) 399-7366, and you will get a plain-English answer, any time of day, at no charge.
Spot the tricks before they cost you.
The fake “virus” pop-ups. The “IRS” calls demanding gift cards. The “tech support” that asks for remote access. I teach you to recognize every one of them in plain English, and you can text the Buddy line anything suspicious, any time, free, before you click or pay.
It happened right here in Sedona. A Sedona neighbor in her 90s got a phone call from someone claiming to be her bank: her account was “compromised,” and to protect it she needed to buy gift cards, hand them to a courier, and tell absolutely no one. She was already headed out the door, bag in hand, when an Uber driver pulled into her driveway by mistake. He happened to be a retired police officer. She asked if he was the courier. He saw her face, put it together, and said the six words that saved her: “That's a scam. Don't do it.”
The pattern to remember: urgency, secrecy, gift cards, couriers. Any one of those means stop and check with someone first. Your bank will never send a courier for cards, and no real helper ever demands secrecy. Text the line before you click, pay, or hand anything over. That is what it is for, and it is free.
$4.9Blost by seniors to fraud in 2024. FBI IC3
5×more likely to lose money to tech-support scams after 60. FTC
One visit, or a buddy all year.
At your kitchen table.
“He is patient with people having little knowledge of PC like us. He helped us setting up our new PC with Window 11, transferred all the data and pictures from old computer to the new.”Emily · Google review
“Has helped me many times when I had tech problems and didn't know where to turn. Friendly and courteous and priced very reasonably.”Paul · Google review
“He has given me a lot of peace of mind and offered greater ease because I don't have to worry about these things. I thank God for him.”Shari F. · Google review
“I have a monthly support subscription, and am now tech-worry free. Thank you, Thomas!”Scott B. · Google review
Questions people ask first.
Is the help line a real person?
Red Rock Tech Buddy is a free 24/7 AI help line, not a live person. That is how it can answer at any hour, free of charge, and why you are never bothering anyone by asking. Buddy speaks plain English, never asks for passwords or banking details, and Thomas reads every conversation. For hands-on help, Thomas comes to you.
How much does a visit cost?
In-home visits are $95 for the first hour, with no travel charge anywhere from Sedona to Camp Verde. Most visits take one to two hours. Members pay $75.
Can you get my files off a computer that will not start?
Usually, yes. I take the drive out, copy everything to a new drive or to your new computer, and check it with you before anything is wiped. Data recovery is quoted after a free look, because every case is different.
Someone got into my computer. What now?
Unplug it from the internet and call or text me. Emergency containment is a flat $149: I kill the remote-access tools, change the passwords that matter, and check your bank and email accounts with you. A full rebuild, if it is needed, is quoted separately.
Will you ever ask for my passwords or bank details?
No. Neither will the help line. Anyone who does, on the phone or in a pop-up, is not us. Text the help line before you click, pay, or hand anything over.
From “what did I press?” to “that was easy.”
Every week I sit at kitchen tables just like yours. Something is frozen, something is beeping, something wants a password nobody remembers. Twenty patient minutes later, it all makes sense. And if it is 9 pm and something feels off, text the line. You are never bothering anyone; that is exactly what it is for.